Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sasser’s six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced Aviation Services, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

Established in 1955, Union Leasing provides flexible vehicle lease financing and highly customized fleet management services to corporate and rental customers nationwide.

As a Senior Manager, Fleet Maintenance, Here's What You'll Do:

The Senior Manager, Fleet Maintenance is responsible for all Maintenance and Fuel strategies, products, and processes. This role will lead and manage all activities for the Maintenance department, including process improvements, workload management, product roadmaps, and profitability. In addition, this role is responsible for the maintenance strategy and leading the supplier sourcing/selection activities and successfully managing key strategic supplier relationships. Leverage data analytics to improve maintenance efficiency and guide spend. In addition to the maintenance strategy, this role will also develop, implement, and enhance our growing fuel products, services, procedures, and vendor relationships.

Senior Manager, Fleet Maintenance Role and Responsibilities:

• Responsible for developing and maintaining product strategy, vision, and feature/function roadmaps
• Responsible for the overall performance of the call center and service levels.
• Manages the daily staff and call center activity based on established department goals
• Be a trusted expert and command a thorough understanding of fleet maintenance and fueling services and supporting processes.
• Use a data-driven approach to oversee the Maintenance Department and all functions with a focus on process efficiencies and internal and external customer experience.
• Manages supplier relationships and monitors contracts and profitability, negotiating with vendors to maximize cost efficiencies of fleet maintenance operations and ensure optimal vendor network
• Responsible for refining and continuously improving vendor scorecards and SLAs
• Enhance and be accountable for departmental KPIs, including revenue and rebate tracking
• Be a change agent and leader in continuous improvement across the department and company focusing on scalable processes, enhancing customer experience, and delivering consistent reliable service.
• Provide industry thought leadership internally (quarterly) and publicly (regularly) through conference calls, webinars, panel expertise, or public forums like blog posts or publications
• Presentations to customers and prospects as required, including onboarding and introductory calls ensuring a clear understanding of our maintenance products
• Implement a consistent Warranty Management process to enhance customer experience and revenue
• Work closely with other Operations and Customer Experience leaders to ensure smooth interactions and a positive experience for internal and external partners.
• Work closely with IT to help define, test, and implement new systems and processes.
• Stay abreast of industry trends, innovation, and changes and incorporate that knowledge into recommended improvements.
• Other duties and projects assigned.

Here's What it Will Take to be Successful in this Role:

• A Bachelor’s Degree in Business or equivalent combination of education, training, and experience.
• Minimum 10 years’ experience in fleet operations and specifically maintenance programs with 3 or more years in a leadership role
• Proven leadership ability running teams and moving products forward
• Thorough understanding of Auto Integrate workflows and reporting tools
• Thorough understanding of Fleet Maintenance best practices, process, and procedures
• Established industry relationships with Fleet Maintenance and Fuel leaders
• ASE certification is a plus

Skills

• Demonstrated success in controlling total cost of ownership.
• Preferred experience with alternative fuel engines and maintenance and repair.
• Strong organizational and negotiation skills.
• Safety Focused – Puts safety concerns ahead of convenience, expedience, or haste.
• Excellence – Sets high goals and accept responsibility for the results.
• Effectiveness – Can be relied on to deliver timely and successful results.
• Teamwork & Communication – Works well with teammates and keep them informed.
• Initiative & Decisiveness – Takes appropriate action without being asked.
• Enthusiasm – Has a sincere interest and exuberance in quality work.

Physical Demands

This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines.

Working Conditions

This position will be based out of our office in Oak Brook, Illinois. Until the Company moves to Oak Brook in early 2026, this will temporarily work out of the office in Schaumburg, Illinois. This role also offers remote work flexibility with 3 days in office, and 2 days remote.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation/Benefits

The hiring range for this role is: $118,000.00 to $155,000.00 USD Annual. This role is classified as exempt for purposes of all applicable wage and hour laws, which means that the individual hired will receive overtime pay for more than 40 hours worked in a workweek. This role is also eligible for an annual incentive bonus based on financial and personal performance throughout the plan year.

Sasser is committed to fair and equitable compensation practices. Pay ranges are assigned to a job based on market data according to 3rd party salary benchmarking surveys. Actual base salary is dependent upon factors such as knowledge, skill level, and experience.

This role is also eligible for benefits. Sasser employees enjoy a competitive benefits program that:

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.