Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

The Sales Support Agent supports Express 4x4 Truck Rental. At Express 4x4 Truck Rental, we specialize in flexible, affordable mid- to long-term truck rentals, with a commitment to on-time delivery anywhere in North America. We are currently one of the largest pick-up truck rental providers in the US.

As a Sales Support Agent, Here's What You Will Do:

The Sales Support Agent position will work in a team environment assisting our Sales Support Manager, Sales Support Team and Sales Team. This role is primarily responsible for assisting with the on-renting and off-renting sales processes. For the on-rent process, this includes reservation conversion, vetting, registrations, fulfillment, training and responding to customer inquiries and requests. For the off-rent process, this includes all aspects of the truck return process and provide administrative and customer support for each aspect of the rental cycle. We have a Nationwide footprint serving the entire US from our corporate office. This position is in an office setting and does not interact face to face with customers or vendors. The work environment interacts with customers and vendors via phone and email.

Sales Support Agent Responsibilities:

• Responsible for the administrative cycle of opening rental agreements, the off-rent process and closure of rental agreements, including support of the billing process.
• Responsible for continuous improvement and development of on-rent and off-renting processes with the current operating system. Directly interacts with IT on corrective measures, problem solving and input on creating more efficient processes
• Customer interaction and general problem solving on all aspects of the on-renting and off-renting cycles of service
• Handle incoming customer communication via phone and email, providing answers to customers or redirecting to the appropriate team/individuals.
• Reconciling available fleet and coordinating movement of vehicles. Interacting with vendors and dealers via phone, as necessary, to locate vehicles.
• Maintain vendor relationships.
• Perform various office administrative duties as needed including but not limited to filing, key reconciliation, project support and updating customer files.
• Assist in local delivery of rental vehicles, as needed.
• Support special projects as needed.

Here's What it Will Take to be Successful in This Role:

• High School diploma or GED required
• 2+ years college or associate degree preferred
• 2+ year(s) experience in the rental industry (vehicle/equipment)
• Valid driver’s license
• Customer service focused
• Strong verbal and written communication skills
• Attention to detail
• Basic problem-solving ability
• Ability to work independently and in a team environment

Physical Demands & Working Conditions

This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines. Office environment in Hatboro, PA. Hybrid work schedule, with one day remote and four days onsite. Periodic travel may be required.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation/Benefits

The hiring range for this role is: $45,000-$55,000 USD Annual. This role is classified as non-exempt for purposes of all applicable wage and hour laws, which means that the individual hired will receive overtime pay for more than 40 hours worked in a workweek. This role will be paid on an hourly basis. This role is also eligible for an annual incentive bonus based on financial and personal performance throughout the plan year.

Sasser is committed to fair and equitable compensation practices. Pay ranges are assigned to a job based on market data according to 3rd party salary benchmarking surveys. Actual base salary is dependent upon factors such as knowledge, skill level, and experience.

This role is also eligible for benefits. Sasser employees enjoy a competitive benefits program that:

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.